I have really enjoyed talking all things “customer” these past couple of weeks, running a series of customer focused workshops to small business owners.
Very often, all it takes is some time out, as business owners, to step away from the day to day and to look at the bigger picture. Understanding who our customers are and using their feedback, not assuming we already know the answers. This is what will truly drive improved customer experience. Customers’ perceptions of our brand and our services are their reality, which, in turn, makes it OUR reality.
Measuring it is one thing but taking action is what will really turn the dial. I can’t wait to see the plans turn into action and improved customer experience. After all, we’re all on a journey…
If I can help you or your business in any way, please do get in touch.
#business
#customerexperience
Berry Consulting 