I was delighted to be interviewed by Nick Ruddock for his Gymnastics Growth Show podcast recently and to share my knowledge of improving customer satisfaction from the perspective of running Sports Clubs and how to raise the bar in terms of the service provided.
We discuss;
– Whether the customer is the athlete who the coaches are training or the parent who is paying the fees
– How clubs can benchmark and assess their levels of customer satisfaction
– How clubs can effectively communicate to their customers
– Why the coaches should care about the parents’ experience at the club
… and so much more.
You can listen to this episode on Apple Podcasts and Spotify by searching for ‘Gymnastics Growth Show’ or by clicking on the links below:
Apple Podcasts > https://apple.co/2I3lYNu
Spotify > https://spoti.fi/2YSdP9P
I’d love to know what you think…
#GymnasticsGrowth #Customer
Berry Consulting 
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