customer – Berry Consulting

Podcast debut!

I was delighted to be interviewed by Nick Ruddock for his Gymnastics Growth Show podcast recently and to share my knowledge of improving customer satisfaction from the perspective of running Sports Clubs and how to raise the bar in terms of the service provided. We discuss; – Whether the customer is the athlete who theContinue reading “Podcast debut!”

Perception IS reality

I have really enjoyed talking all things “customer” these past couple of weeks, running a series of customer focused workshops to small business owners. Very often, all it takes is some time out, as business owners, to step away from the day to day and to look at the bigger picture. Understanding who our customersContinue reading “Perception IS reality”